Every amount YENTTO charges is shown before money moves — in your order summary if you’re buying, on your statement for every order if you’re selling. This page explains what each line is. The exact amounts sit in the app, because they change: publishing a number here that the app later disagrees with helps nobody.
1.What a customer pays
- The seller’s item price. Set by the shop. Where GST applies to a product it is already inside the price shown, and YENTTO adds no markup to it.
- Platform fee. A flat fee on every order, including Cash on Delivery. GST applies and is shown alongside it.
- Payment handling fee. Charged only on online payments — never on Cash on Delivery. It covers our payment provider’s service charge for processing, verifying and reconciling the payment, with no margin added. GST applies and is shown alongside it. During our launch promotion our provider has waived its own charge, though GST still applies — so this fee is at its lowest while the promotion lasts.
- The shop’s delivery and packaging charges, if the shop sets any. Each shop sets its own — see Shipping & Delivery.
- A tip, if you choose to add one. Always optional.
Nothing is added to the seller’s product price itself. Every charge above appears as its own line in the order summary before you pay.
2.What a seller pays YENTTO
The platform fee and the payment handling fee are charged to the customer, not to you. The one exception is a cancellation: where you cancel an order the customer has paid for, or an order auto-cancels at 15 days, the customer is refunded both fees in full and we recover them from your payout.
3.What comes off a seller’s payout
- Statutory tax withholding — deposited with the government in your own name and claimable at filing time. Not a charge by YENTTO, and YENTTO retains none of it.
- GST on prepared food under Section 9(5) of the CGST Act, 2017 — charged, filed and paid over to the government on your behalf, because the law makes YENTTO the supplier for that part of the order.
- The payout provider’s charge for transferring the money — passed on at cost, with no markup, and itemised on your statement.
Nothing else. The full terms are in the Seller Agreement.
4.When a seller is paid
An order becomes payable once both of these are true: it has been delivered and marked complete, and the customer’s payment has settled to YENTTO from our payment provider. Settlement is counted from the day the customer paid, not the day you deliver. Your payout is initiated on the next business day after the later of those two events.
Cash on Delivery orders never enter a payout — you already hold the cash. Between settlement and payout, YENTTO holds your share; those amounts are not a deposit and earn no interest.
The 15-day backstop. If an order is not delivered within 15 days of the customer paying, it is cancelled automatically and the customer refunded in full. The platform fee and the payment handling fee on that order are then recovered from your payouts, as with an order you cancel yourself. If it was held up for reasons outside your control, tell us through the Seller app and we will review it.
5.Where the exact amounts are shown
Buying: in the order summary, before you pay, with the GST on each fee shown separately. The same breakdown appears on your invoice.
Selling: on your statement, for every order — your earnings and every amount withheld, itemised.
6.Contact
Questions about a charge on your order or your statement: support@yentto.com.